Freshchat incident

Issue with Realtime updates to filters and user properties

Minor Resolved View vendor source →

Freshchat experienced a minor incident on March 16, 2023 affecting Realtime Services, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2023, 11:13 AM UTC
Resolved
Mar 16, 2023, 01:20 PM UTC
Duration
2h 7m
Detected by Pingoru
Mar 16, 2023, 11:13 AM UTC

Affected components

Realtime Services

Update timeline

  1. investigating Mar 16, 2023, 11:13 AM UTC

    There is an ongoing issue with real time updates to filters and user properties. Message delivery is not affected

  2. investigating Mar 16, 2023, 12:19 PM UTC

    The issue has been resolved and new conversation updates are flowing through properly. Our Engineers are trying to recover previous conversations that are not assigned.

  3. resolved Mar 16, 2023, 01:20 PM UTC

    All the mismatch in conversation assignment, resolution states are now resolved. Please reach out to Freshchat support team if you still face issues.