Freshchat experienced a minor incident on March 23, 2023 affecting Freshchat Web App and Freshchat Web App and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppFreshchat Web AppFreshchat Web AppFreshchat Web App
Update timeline
- investigating Mar 23, 2023, 02:10 PM UTC
We’re experiencing issues with accessing certain modules from the Freshworks Organisation URL. Our engineering team is working to have this up and running at the earliest.
- investigating Mar 23, 2023, 02:41 PM UTC
We have narrowed down on the issue and a fix is in works. We’ll keep you notified with further updates.
- resolved Mar 23, 2023, 02:44 PM UTC
We have resolved the issue pertaining to accessing certain modules from Freshworks Organisation. We appreciate your patience while we ironed things out!