Freshchat incident

Degraded performance in realtime updates to agent inbox

Minor Resolved View vendor source →

Freshchat experienced a minor incident on March 28, 2023 affecting Freshchat Web App, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2023, 10:15 AM UTC
Resolved
Mar 28, 2023, 11:10 AM UTC
Duration
55m
Detected by Pingoru
Mar 28, 2023, 10:15 AM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Mar 28, 2023, 10:15 AM UTC

    We are aware of an ongoing issue in getting real time updates in inbox. Our engineers are actively attending to this issue.

  2. resolved Mar 28, 2023, 11:10 AM UTC

    We have identified the root cause and fixed the issue. Inbox should be fully operational now. Please reach out to Freshchat support team if you still face issues.