Freshchat incident

Analytics Export PDF Functionality Degradation

Minor Resolved View vendor source →

Freshchat experienced a minor incident on April 25, 2023 affecting Dashboard & Reports and Dashboard & Reports, lasting 15h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2023, 08:00 PM UTC
Resolved
Apr 26, 2023, 11:30 AM UTC
Duration
15h 30m
Detected by Pingoru
Apr 25, 2023, 08:00 PM UTC

Affected components

Dashboard & ReportsDashboard & Reports

Update timeline

  1. investigating Apr 25, 2023, 08:00 PM UTC

    All the schedules (PDF) would be processed with a delay in the US and EUC regions for all the customers.

  2. investigating Apr 26, 2023, 09:30 AM UTC

    Our engineers are working diligently to restore the degraded services, and we will provide updates on their progress.

  3. resolved Apr 26, 2023, 11:30 AM UTC

    The issue has been fixed and the services are working fine. We are closely monitoring it.