Freshchat experienced a minor incident on April 27, 2023 affecting Channels and Channels and 1 more component, lasting 17h 55m. The incident has been resolved; the full update timeline is below.
Affected components
ChannelsChannelsChannels
Update timeline
- investigating Apr 27, 2023, 02:07 PM UTC
We are experiencing some delay in processing end user message sent via channels, Our engineers are working on it.
- resolved Apr 28, 2023, 08:02 AM UTC
Our engineers has identified and fixed the the reason for the delay in processing end user messages sent via channels. We will continue to monitor the system. Please reach out to our support team incase if you are still facing issues .