Freshchat incident

Issues with logging in to Freshchat

Minor Resolved View vendor source →

Freshchat experienced a minor incident on May 3, 2023 affecting Freshchat Web App and Freshchat Web App and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2023, 04:15 PM UTC
Resolved
May 03, 2023, 05:50 PM UTC
Duration
1h 35m
Detected by Pingoru
May 03, 2023, 04:15 PM UTC

Affected components

Freshchat Web AppFreshchat Web AppFreshchat Web AppFreshchat Web App

Update timeline

  1. investigating May 03, 2023, 04:15 PM UTC

    We are experiencing issues with our internal service due to which customers will face issues while logging in to Freshchat. Our Engineers are working towards a resolution.

  2. resolved May 03, 2023, 05:50 PM UTC

    Our engineers has identified and fixed the issue. The services are back to normal. Our team is closely monitoring this case. Please reach out to our support team incase if you are still facing issues.