Freshchat incident

Degraded performance in Marketplace integration

Minor Resolved View vendor source →

Freshchat experienced a minor incident on May 4, 2023 affecting Third-party Services and Third-party Services and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 12:02 PM UTC
Resolved
May 04, 2023, 12:50 PM UTC
Duration
48m
Detected by Pingoru
May 04, 2023, 12:02 PM UTC

Affected components

Third-party ServicesThird-party ServicesThird-party Services

Update timeline

  1. investigating May 04, 2023, 12:02 PM UTC

    We're seeing reports of degraded service related to marketplace integration. Symptoms include, being unable to update marketplace apps. We're looking into it as we speak; further updates to follow.

  2. investigating May 04, 2023, 12:10 PM UTC

    We have a resolution in sight as we’ve got to the bottom of the issue. Our team is working on rectifying any underlying issues, and expect this to be completed shortly.

  3. resolved May 04, 2023, 01:05 PM UTC

    We have resolved the earlier issue with the marketplace integration. We appreciate your patience while we ironed things out!