Freshchat experienced a minor incident on May 4, 2023 affecting Channels, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Channels
Update timeline
- investigating May 04, 2023, 12:05 PM UTC
We are currently experiencing an issue with our email services. Customers will notice a delay in incoming and outgoing emails. Our best minds are working on addressing this; further updates to follow.
- resolved May 04, 2023, 12:51 PM UTC
We have resolved the issues with incoming and outgoing emails. We appreciate your patience while we ironed things out!