Freshchat incident

Temporary issue with the bot execution

Major Resolved View vendor source →

Freshchat experienced a major incident on May 23, 2023 affecting Freddy AI Agent, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2023, 04:44 AM UTC
Resolved
May 23, 2023, 05:23 AM UTC
Duration
39m
Detected by Pingoru
May 23, 2023, 04:44 AM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating May 23, 2023, 04:44 AM UTC

    We are currently experiencing an issue with the execution of our bot for a subset of customers. Our team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience caused.

  2. resolved May 23, 2023, 05:23 AM UTC

    Our engineers have identified and fixed the root cause of the problem and all systems are functional. We're continuing to monitor the system.