Freshchat incident

Degraded performance in agent replies via WhatsApp channels.

Minor Resolved View vendor source →

Freshchat experienced a minor incident on June 7, 2023 affecting Freddy AI Agent and Channels, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2023, 05:10 PM UTC
Resolved
Jun 07, 2023, 08:16 PM UTC
Duration
3h 6m
Detected by Pingoru
Jun 07, 2023, 05:10 PM UTC

Affected components

Freddy AI AgentChannels

Update timeline

  1. investigating Jun 07, 2023, 05:10 PM UTC

    We are observing delay in delivering agent replies and bot messages to end users for WhatsApp channel alone. Other channels remain unaffected by this.

  2. investigating Jun 07, 2023, 06:57 PM UTC

    Our Engineers have identified the issue and working on a resolution, We will provide an update as soon as we have more information.

  3. investigating Jun 07, 2023, 07:30 PM UTC

    We have narrowed down on the issue and a fix is in works. We’ll keep you notified with further updates.

  4. resolved Jun 07, 2023, 08:16 PM UTC

    Our Engineering team has fixed the issues and have reported that replies to agent through WhatsApp should be running at normal without any problem.