Freshchat incident

Latency issue due to Third-Party Service Provider

Minor Resolved View vendor source →

Freshchat experienced a minor incident on June 13, 2023 affecting Dashboard & Reports, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:10 PM UTC
Resolved
Jun 13, 2023, 09:20 PM UTC
Duration
2h 10m
Detected by Pingoru
Jun 13, 2023, 07:10 PM UTC

Affected components

Dashboard & Reports

Update timeline

  1. investigating Jun 13, 2023, 07:10 PM UTC

    We are currently facing issues with one of our third-party services. Our best minds are working on fixing this. More updates to follow.

  2. resolved Jun 13, 2023, 09:20 PM UTC

    Please be informed that the issues with our third-party services have been fixed, and the services have been restored. We are monitoring our services continuously.