Freshchat experienced a major incident on June 20, 2023 affecting Freshchat Web App, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Jun 20, 2023, 09:10 AM UTC
We are currently facing issues while loading the CRM account. Our best minds are working on fixing this. More updates to follow
- resolved Jun 20, 2023, 09:36 AM UTC
Now CRM account loading issue has been resolved. Services are running fine. We are closely monitoring it.