Freshchat incident

Issue with Bot interaction involving special characters and non english

Minor Resolved View vendor source →

Freshchat experienced a minor incident on June 20, 2023 affecting Freddy AI Agent, lasting 5h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2023, 11:50 AM UTC
Resolved
Jun 20, 2023, 05:09 PM UTC
Duration
5h 19m
Detected by Pingoru
Jun 20, 2023, 11:50 AM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Jun 20, 2023, 11:50 AM UTC

    Bot interactions involving with special characters or non English langauge may have interruption with the flow execution , and our team is currently aware and working towards resolution.

  2. resolved Jun 20, 2023, 05:09 PM UTC

    Our Engineering team has fixed the issues and have reported that bot execution flow related to speical characters and non english is working without any problem.