Freshchat incident
Issue With O365 Custom Email Service - Incoming & Outgoing Emails
Freshchat experienced a minor incident on June 23, 2023 affecting Third-party Services and Third-party Services and 1 more component, lasting 3d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2023, 04:40 AM UTC
Microsoft is experiencing an outage with o365, customers might face issues with incoming and outgoing emails. We will provide further updates once Microsoft provides an update or resolves the issue.
- investigating Jun 25, 2023, 05:35 AM UTC
Mailbox from Microsoft Office 365 is facing service degradation with a specific tenants affecting the authentication IMAP and SMTP authentication , further updates can be checked by customer on their azure portal - admin - service health - MO603795 kindly refer the mentioned Service incident from Microsoft end Customer are advised to raise case with Microsoft Support referring service incident - MO603795
- investigating Jun 25, 2023, 07:30 AM UTC
Following a sync-up call with the Microsoft team, it has been verified that a global service degradation is impacting the IMAP service. The Microsoft team has shared an estimated time of resolution, stating that it is expected to be resolved by Monday, June 26th, no later than 6:00 PM GMT. We have already escalated the issue to a high priority within Microsoft. Our team is actively collaborating with Microsoft and will provide periodic updates on the services restoration.
- resolved Jun 26, 2023, 01:30 PM UTC
The issue with Microsoft's O365 has been resolved, and now both incoming and outgoing emails are accessible. and our product team has confirmed that all the failed mailboxes have been restored.