Freshchat incident

We are observing performance issue with our servers.

Major Resolved View vendor source →

Freshchat experienced a major incident on June 28, 2023 affecting Freshchat Web App, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2023, 05:28 PM UTC
Resolved
Jun 28, 2023, 06:42 PM UTC
Duration
1h 14m
Detected by Pingoru
Jun 28, 2023, 05:28 PM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Jun 28, 2023, 05:28 PM UTC

    We are observing performance issue with our servers. This impacts Agent status, assigning conversations to agents via omniroute , group creation/ updation for certain customers.

  2. resolved Jun 28, 2023, 06:42 PM UTC

    We have monitored our system performance and confirmed that issues have been resolved.