Freshchat incident

Degraded performance in creating new campaigns.

Minor Resolved View vendor source →

Freshchat experienced a minor incident on August 3, 2023 affecting Freshchat Web App, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2023, 06:58 AM UTC
Resolved
Aug 03, 2023, 11:13 AM UTC
Duration
4h 15m
Detected by Pingoru
Aug 03, 2023, 06:58 AM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Aug 03, 2023, 06:58 AM UTC

    We have observed degraded performance in our campaigns journey for some of the customers in India Region. our best minds have narrowed down the issue and campaign journey module is back to normal

  2. resolved Aug 03, 2023, 11:13 AM UTC