Freshchat incident

Partial outage in sending agent message to the Customers through WhatsApp

Major Resolved View vendor source →

Freshchat experienced a major incident on August 4, 2023 affecting Freddy AI Agent and Channels and 1 more component, lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2023, 01:30 AM UTC
Resolved
Aug 04, 2023, 07:18 AM UTC
Duration
5h 48m
Detected by Pingoru
Aug 04, 2023, 01:30 AM UTC

Affected components

Freddy AI AgentChannelsFreddy AI AgentChannelsFreddy AI AgentChannelsFreddy AI AgentChannels

Update timeline

  1. investigating Aug 04, 2023, 01:30 AM UTC

    WhatsApp Business API is facing outage which is impacting sending messages through WhatsApp Channel for a specific set of customers from 07:00 AM IST , WhatsApp is aware of current situation and working towards resolution. More updates to follow!

  2. investigating Aug 04, 2023, 06:30 AM UTC

    We are closely working with Whatsapp team regarding this issue, More updates to follow

  3. resolved Aug 04, 2023, 07:18 AM UTC

    WhatsApp API outage has been recovered and currently monitoring the situation , Current performance of WhatsApp Outgoing Message delivery is back to normal