Freshchat incident

Response Expectation enabled accounts having widget loading issues

Major Resolved View vendor source →

Freshchat experienced a major incident on August 30, 2023 affecting Web Messenger and Dashboard & Reports, lasting 5h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 11:20 AM UTC
Resolved
Aug 30, 2023, 04:30 PM UTC
Duration
5h 10m
Detected by Pingoru
Aug 30, 2023, 11:20 AM UTC

Affected components

Web MessengerDashboard & Reports

Update timeline

  1. investigating Aug 30, 2023, 11:20 AM UTC

    We're seeing reports of degraded service for some of our users. Our engineering team is working to have this up and running at the earliest. Further updates to follow.

  2. investigating Aug 30, 2023, 03:23 PM UTC

    Our best minds are working towards a fix , Further updates to follow.

  3. monitoring Aug 30, 2023, 04:23 PM UTC

    Our best minds have narrowed down the issue and widget loading is back to normal

  4. resolved Aug 30, 2023, 04:30 PM UTC

    Our engineering team has successfully resolved the problems with the Freshchat widget. We appreciate your patience while these issues were being fixed.