Freshchat experienced a minor incident on September 3, 2023 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentRealtime ServicesAPIWebhookDashboard & ReportsThird-party ServicesChannels
Update timeline
- investigating Sep 03, 2023, 11:00 AM UTC
We are currently experiencing performance degradation in our application, and our engineers are diligently working to address the issue.
- resolved Sep 03, 2023, 12:44 PM UTC
Issue is currently resolved and systems are back to normal. We will keep monitoring.