Freshchat incident

Issue in accessing Application

Major Resolved View vendor source →

Freshchat experienced a major incident on September 3, 2023 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2023, 12:05 PM UTC
Resolved
Sep 03, 2023, 12:30 PM UTC
Duration
25m
Detected by Pingoru
Sep 03, 2023, 12:05 PM UTC

Affected components

Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentRealtime ServicesAPIWebhookDashboard & ReportsChannels

Update timeline

  1. investigating Sep 03, 2023, 12:05 PM UTC

    We are currently experiencing an issue in accessing our Portal. Our developers are working on it to resolve the issue.

  2. resolved Sep 03, 2023, 12:30 PM UTC

    Issue is currently resolved and systems are back to normal. We will keep monitoring.