Freshchat experienced a minor incident on September 7, 2023 affecting Third-party Services, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating Sep 07, 2023, 12:13 PM UTC
Our team is currently in active communication with our third-party service provider due to their ongoing degraded performance issues.
- resolved Sep 07, 2023, 12:30 PM UTC
Our service provider has worked on a fix and as a result, all our services are running fine now. We are however, closely monitoring it.