Freshchat incident

Intermediate Issue in real time message push to user widget

Minor Resolved View vendor source →

Freshchat experienced a minor incident on September 11, 2023 affecting Web Messenger, lasting 6h 50m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2023, 02:30 PM UTC
Resolved
Sep 11, 2023, 09:20 PM UTC
Duration
6h 50m
Detected by Pingoru
Sep 11, 2023, 02:30 PM UTC

Affected components

Web Messenger

Update timeline

  1. investigating Sep 11, 2023, 02:30 PM UTC

    We are having some intermittent issues for a subset of our customers where end users are not able to see realtime updates in the user widget. The messages are available on page reload. Our engineers are working on identifying the problem. We will keep you posted on the updates.

  2. identified Sep 11, 2023, 03:30 PM UTC

    Our engineers have narrowed down the issue. We will keep you posted on the updates

  3. resolved Sep 11, 2023, 09:20 PM UTC

    We have monitored our system performance and confirmed that issues have been resolved