Freshchat incident

Issue in real-time messages updates

Minor Resolved View vendor source →

Freshchat experienced a minor incident on September 14, 2023 affecting Web Messenger and Realtime Services, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2023, 07:54 AM UTC
Resolved
Sep 14, 2023, 08:12 AM UTC
Duration
18m
Detected by Pingoru
Sep 14, 2023, 07:54 AM UTC

Affected components

Web MessengerRealtime Services

Update timeline

  1. investigating Sep 14, 2023, 07:54 AM UTC

    We are observing performance issue with our servers which might result in the issue of real-time messages updates in Freshchat widget for end users. Engineers are working on it, will keep you posted on the status.

  2. resolved Sep 14, 2023, 08:12 AM UTC

    We have monitored our system performance and confirmed that issues have been resolved.