Freshchat experienced a minor incident on September 18, 2023 affecting Freshchat Web App, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Sep 18, 2023, 08:33 AM UTC
We are currently experiencing a downtime that is affecting login for agents in the accounts hosted on our EU data center. We have the right stakeholders on deck to have this addressed. Updates to follow.
- resolved Sep 18, 2023, 09:06 AM UTC
The issue with login has been fixed and services are now back to normal. We are continuing to have this closely monitored.