Freshchat incident

Experiencing downtime for Freshchat in US region

Major Resolved View vendor source →

Freshchat experienced a major incident on September 21, 2023 affecting Freshchat Web App, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2023, 10:33 AM UTC
Resolved
Sep 21, 2023, 10:55 AM UTC
Duration
22m
Detected by Pingoru
Sep 21, 2023, 10:33 AM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Sep 21, 2023, 10:33 AM UTC

    We are currently experiencing an issue in accessing our Portal for a subset of customers in the US region. Our developers are working on it to resolve the issue

  2. resolved Sep 21, 2023, 10:55 AM UTC

    Our Engineers have fixed the issue and our service is back to operational.