Freshchat experienced a major incident on September 25, 2023 affecting Freddy AI Agent, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating Sep 25, 2023, 01:00 PM UTC
We have identified a database issue that is affecting incoming and outgoing Bot Messages. Our Engineers are diligently working to resolve the issue immediately.
- resolved Sep 25, 2023, 01:38 PM UTC
We're delighted to confirm that the issue related to Bot Messages has been fixed, ensuring uninterrupted service for you. We will closely monitor to ensure continued stability.