Freshchat incident

Partial Outage

Major Resolved View vendor source →

Freshchat experienced a major incident on September 26, 2023 affecting Realtime Services, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2023, 01:56 PM UTC
Resolved
Sep 26, 2023, 03:20 PM UTC
Duration
1h 24m
Detected by Pingoru
Sep 26, 2023, 01:56 PM UTC

Affected components

Realtime Services

Update timeline

  1. investigating Sep 26, 2023, 01:56 PM UTC

    We are currently facing issue in Automatic Routing of agent to conversations.

  2. resolved Sep 26, 2023, 03:20 PM UTC

    Issue has been fixed from our end and all our services are back to normal.