Freshchat experienced a major incident on September 28, 2023 affecting Realtime Services, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Realtime Services
Update timeline
- investigating Sep 28, 2023, 08:32 AM UTC
We are currently facing issue in Automatic Routing of agent to conversations.
- resolved Sep 28, 2023, 08:49 AM UTC
Issue has been fixed from our end and all our services are back to normal.