Freshchat incident

User messages from Whatsapp are not getting delivered to Agents.

Major Resolved View vendor source →

Freshchat experienced a major incident on October 3, 2023 affecting Web Messenger, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2023, 04:28 PM UTC
Resolved
Oct 03, 2023, 06:40 PM UTC
Duration
2h 12m
Detected by Pingoru
Oct 03, 2023, 04:28 PM UTC

Affected components

Web Messenger

Update timeline

  1. investigating Oct 03, 2023, 04:28 PM UTC

    We are currently facing issues with WhatsApp, which could potentially affect users who rely on it for communication. We will provide updates on the situation once we hear from the engineering team.

  2. resolved Oct 03, 2023, 06:40 PM UTC

    The issues with the whatsapp has been fixed and the services are back to normal. Thank you for your patience.