Freshchat incident

Partial Outage with Bots

Major Resolved View vendor source →

Freshchat experienced a major incident on October 3, 2023 affecting Freddy AI Agent, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2023, 08:11 PM UTC
Resolved
Oct 03, 2023, 09:01 PM UTC
Duration
50m
Detected by Pingoru
Oct 03, 2023, 08:11 PM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Oct 03, 2023, 08:11 PM UTC

    We are currently facing issue with bots and our brightest minds are working on it to resolve the issue

  2. resolved Oct 03, 2023, 09:01 PM UTC

    We have resolved the issue and all our systems are back to operational