Freshchat experienced a minor incident on October 14, 2023 affecting Freddy AI Agent, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating Oct 14, 2023, 01:01 PM UTC
We are currently experiencing an issue with the execution of our bot for a subset of customers. Our team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience caused.
- resolved Oct 14, 2023, 01:38 PM UTC
Our engineers have identified and fixed the root cause of the problem and all systems are functional. We're continuing to monitor the system.