Freshchat incident

Delay in agent/bot messages delivery to end users for WhatsApp channel of messaging channel

Minor Resolved View vendor source →

Freshchat experienced a minor incident on October 29, 2023 affecting Channels, lasting 12h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2023, 06:44 PM UTC
Resolved
Oct 30, 2023, 07:29 AM UTC
Duration
12h 45m
Detected by Pingoru
Oct 29, 2023, 06:44 PM UTC

Affected components

Channels

Update timeline

  1. investigating Oct 29, 2023, 06:44 PM UTC

    Delay in agent/bot messages delivery to end users for channels.

  2. resolved Oct 30, 2023, 07:29 AM UTC

    All services are functioning normally, and messages are being delivered without any delay. We have monitored the performance closely and are confident in the stability and reliability of the service.