Freshchat experienced a major incident on November 3, 2023 affecting Freshchat Web App, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Nov 03, 2023, 08:25 AM UTC
We are observing performance degradation in displaying the conversations in the inbox filter views, our team is currently aware and investigating the same
- identified Nov 03, 2023, 10:46 AM UTC
Our Engineers have identified the issue and the estimated ETA to fix the issue is 2 hours from now
- resolved Nov 03, 2023, 12:21 PM UTC
We have deployed a fix at 5:51 PM, and this issue should no longer occur for new incoming conversations. Our Engineering team is actively working on a solution for the conversations that were affected during the downtime.