Freshchat experienced a major incident on November 6, 2023 affecting Freddy AI Agent, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating Nov 06, 2023, 04:34 PM UTC
We are currently facing issue with bots and our brightest minds are working on it to resolve the issue
- identified Nov 06, 2023, 05:45 PM UTC
Our engineers have identified the problem, and we will keep you posted on the updates.
- monitoring Nov 06, 2023, 06:15 PM UTC
We have narrowed down the issue, and the fix has been deployed, we are currently monitoring the situation, will provide more information once available.
- resolved Nov 06, 2023, 06:16 PM UTC
We have resolved the issue and all our systems are back to operational