Freshchat incident

Issues with replying to FB DMs

Minor Resolved View vendor source →

Freshchat experienced a minor incident on November 15, 2023 affecting Freddy AI Agent and Third-party Services and 1 more component, lasting 8h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2023, 07:00 PM UTC
Resolved
Nov 16, 2023, 03:28 AM UTC
Duration
8h 28m
Detected by Pingoru
Nov 15, 2023, 07:00 PM UTC

Affected components

Freddy AI AgentThird-party ServicesFreddy AI AgentThird-party ServicesFreddy AI AgentThird-party ServicesFreddy AI AgentThird-party Services

Update timeline

  1. investigating Nov 15, 2023, 07:00 PM UTC

    We're facing issues with replying to FB DMs due to an ongoing outage on Meta's end. We're monitoring this closely. More updates to follow.

  2. resolved Nov 16, 2023, 03:28 AM UTC

    We are no longer facing issues with replying to FB DM's on our end, we are following up with the information available on Meta's end as well to substantiate it. if you are still having issues, kindly reach out us through support.