Freshchat incident

Performance Degradation in Bots Natural Language Module

Minor Resolved View vendor source →

Freshchat experienced a minor incident on November 23, 2023 affecting Freddy AI Agent, lasting 5h 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2023, 12:00 PM UTC
Resolved
Nov 23, 2023, 05:50 PM UTC
Duration
5h 50m
Detected by Pingoru
Nov 23, 2023, 12:00 PM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Nov 23, 2023, 12:00 PM UTC

    In FreshChat, we are currently experiencing an issue where the bot is unable to suggest Articles and Answers configured within the Natural Language module. Our engineers are actively working on resolving this problem.

  2. resolved Nov 23, 2023, 05:50 PM UTC

    The issue has been resolved and the service is back to normal