Freshchat incident

Issue with incoming/outgoing SMS & Calls

Minor Resolved View vendor source →

Freshchat experienced a minor incident on December 12, 2023 affecting Channels and Channels and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2023, 01:36 AM UTC
Resolved
Dec 12, 2023, 02:58 AM UTC
Duration
1h 22m
Detected by Pingoru
Dec 12, 2023, 01:36 AM UTC

Affected components

ChannelsChannelsChannelsChannels

Update timeline

  1. investigating Dec 12, 2023, 01:36 AM UTC

    We are currently facing delay in incoming/outgoing SMS , Calls & SMS campaigns. We are closely working with our third-party service to resolve the issue.

  2. resolved Dec 12, 2023, 02:58 AM UTC

    The issue with our third-party provider has been fixed and the services is functioning normally at this time.