Freshchat incident

Issue in real time updates of messages in agent inbox

Minor Resolved View vendor source →

Freshchat experienced a minor incident on January 8, 2024 affecting Freshchat Web App, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2024, 10:40 AM UTC
Resolved
Jan 08, 2024, 11:38 AM UTC
Duration
58m
Detected by Pingoru
Jan 08, 2024, 10:40 AM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Jan 08, 2024, 10:40 AM UTC

    Service degradation in real time updates causing few messages updates missing in agent inbox.

  2. resolved Jan 08, 2024, 11:38 AM UTC

    The services are back to normal and our best minds are monitoring it.