Freshchat experienced a minor incident on January 23, 2024 affecting Web Messenger, lasting 7h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Web Messenger
Update timeline
- investigating Jan 23, 2024, 12:00 PM UTC
Messages sent by users from Whatsapp and other channels are not being received in Freshchat instantly. There is a delay of 10-15 minutes in the messages being received to the Freshchat account. Our engineers are actively investigating this issue. Please note this is applicable only for Classic and Omnichannel Freshchat accounts.
- resolved Jan 23, 2024, 07:52 PM UTC
The issue has been resolved ,and the services are back to normal and our best minds are monitoring it.