Freshchat experienced a minor incident on February 14, 2024 affecting Freshchat Web App and Freshchat Web App and 1 more component, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppFreshchat Web AppFreshchat Web App
Update timeline
- investigating Feb 14, 2024, 12:18 PM UTC
We are facing some degraded performance on our system, our best minds are working on it and will post the update once it got resolved.
- investigating Feb 14, 2024, 01:52 PM UTC
Our engineers are still working on the fix. We apologize for any inconvenience this may cause.
- resolved Feb 14, 2024, 03:18 PM UTC
The issue with advanced automation has been resolved now and we are closely monitoring this.