Freshchat incident
Failures during new integrations with facebook and instagram
Freshchat experienced a minor incident on February 23, 2024 affecting Channels and Channels and 1 more component, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2024, 04:30 AM UTC
We are noticing some failures when our customers integrate new pages from facebook or instagram. Our engineers are actively working to resolve the issue.
- investigating Feb 23, 2024, 03:16 PM UTC
Our engineers have identified the issue and are working on the fix for the same. Further updates to be followed.
- identified Feb 23, 2024, 09:15 PM UTC
Our engineers have pinpointed the problem and are actively working on a solution. Stay tuned for additional updates.
- resolved Feb 24, 2024, 01:42 PM UTC
We acknowledge this as a bug, and a bug fix is scheduled for March 3rd, 2024. Services will be restored thereafter. If you encounter any further issues, please contact our support team for assistance.