Freshchat experienced a major incident on February 29, 2024 affecting Freshchat Web App, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Feb 29, 2024, 02:23 PM UTC
We were experiencing issues while trying to access the Freshchat Agent Portal in the accounts hosted on our EU data center.
- resolved Feb 29, 2024, 02:36 PM UTC
Our best minds have identified the issue and a fix has been deployed , the services are back to normal and working as expected