Freshchat experienced a major incident on March 26, 2024 affecting Freshchat Web App, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Mar 26, 2024, 02:33 PM UTC
We're facing issues with realtime updates showing up on agent view in inbox
- investigating Mar 26, 2024, 03:51 PM UTC
Our brightest minds are working on the issue more, updates to follow
- identified Mar 26, 2024, 04:00 PM UTC
Our team has identified the specific problem and is actively working to resolve it. We appreciate your patience during this process.
- resolved Mar 26, 2024, 04:04 PM UTC
Our systems have returned to normal, and real-time updates on the agent view are operating smoothly. We're closely monitoring the situation. Thank you for your patience.