Freshchat incident

Meta channels experience a delay in the flow of messages

Major Resolved View vendor source →

Freshchat experienced a major incident on April 3, 2024 affecting Channels and Channels and 1 more component, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 06:10 PM UTC
Resolved
Apr 03, 2024, 08:45 PM UTC
Duration
2h 35m
Detected by Pingoru
Apr 03, 2024, 06:10 PM UTC

Affected components

ChannelsChannelsChannelsChannels

Update timeline

  1. investigating Apr 03, 2024, 06:10 PM UTC

    Meta is facing issue. Meta team checking on this. Customers using meta channel for sending / receiving messages will be impacted. For more informations, please visit the meta status page for more information - https://metastatus.com/

  2. monitoring Apr 03, 2024, 08:15 PM UTC

    We've noticed a decrease in error rates and are actively monitoring the situation with meta. We'll provide further updates as they become available

  3. resolved Apr 03, 2024, 08:45 PM UTC

    Messaging delays has been resolved and WhatsApp messaging and conversation is operating normally at this time.