Freshchat experienced a major incident on April 16, 2024 affecting Freshchat Web App, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Apr 16, 2024, 02:05 PM UTC
We're seeing reports of degraded service for some of our users. Our engineering team is working to have this up and running at the earliest. Further updates to follow.
- investigating Apr 16, 2024, 02:35 PM UTC
Our brightest minds are working on the issue , more updates to follow
- resolved Apr 16, 2024, 03:12 PM UTC
Our systems have returned to normal, and real-time updates on the agent view are operating smoothly. We're closely monitoring the situation. Thank you for your patience.