Freshchat experienced a major incident on April 23, 2024 affecting Freddy AI Agent, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating Apr 23, 2024, 11:32 AM UTC
We're seeing reports of degraded service with bots affecting the user conversations. Our engineering team is working to have this up and running at the earliest. Further updates to follow.
- investigating Apr 23, 2024, 01:23 PM UTC
Our engineers are narrowed down the issue and we will keep you posted with the updates
- resolved Apr 23, 2024, 01:31 PM UTC
Our engineering team has identified and fixed the issue. We are continuing to monitor the application performance.