Freshchat experienced a major incident on April 29, 2024 affecting Channels, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Channels
Update timeline
- investigating Apr 29, 2024, 09:21 AM UTC
We are currently experiencing an issue affecting WhatsApp integration for some customers, preventing them from sending and receiving messages. Our engineering team is actively working to resolve this issue. We appreciate your patience and will provide updates as more information becomes available.
- resolved Apr 29, 2024, 12:15 PM UTC
Issues pertaining to WhatsApp integration have been fixed and now we are able to send and receive messages without any issues and we are closely monitoring it.