Freshchat incident

Delay in Freshchat Realtime messages

Minor Resolved View vendor source →

Freshchat experienced a minor incident on May 21, 2024 affecting Realtime Services, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2024, 02:35 PM UTC
Resolved
May 21, 2024, 02:52 PM UTC
Duration
17m
Detected by Pingoru
May 21, 2024, 02:35 PM UTC

Affected components

Realtime Services

Update timeline

  1. investigating May 21, 2024, 02:35 PM UTC

    We were experiencing issues with slowness in Freshchat inbox and the agent replies were delayed . Our engineering teams have narrowed down the issue and currently the application is recovered and back to normalcy

  2. resolved May 21, 2024, 02:52 PM UTC