Freshchat incident

Issue with Scheduled Automations

Major Resolved View vendor source →

Freshchat experienced a major incident on May 31, 2024 affecting Marketplace and Marketplace and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 04:55 AM UTC
Resolved
May 31, 2024, 07:25 AM UTC
Duration
2h 30m
Detected by Pingoru
May 31, 2024, 04:55 AM UTC

Affected components

MarketplaceMarketplaceMarketplaceMarketplace

Update timeline

  1. investigating May 31, 2024, 04:55 AM UTC

    Our engineering team has discovered and resolved the issue regarding scheduled automations failing to trigger, and now the services are operating normally.

  2. resolved May 31, 2024, 07:25 AM UTC