Freshchat experienced a major incident on June 8, 2024 affecting Marketplace and Marketplace and 1 more component, lasting 8h 37m. The incident has been resolved; the full update timeline is below.
Affected components
MarketplaceMarketplaceMarketplaceMarketplace
Update timeline
- investigating Jun 08, 2024, 03:38 AM UTC
Some scheduled automations are failing to trigger for a subset of customers.
- investigating Jun 08, 2024, 11:30 AM UTC
Our engineers are narrowed down the issue and will keep you posted with the further updates.
- resolved Jun 08, 2024, 12:15 PM UTC
We are pleased to inform you that our team of engineers has successfully resolved the issue with Advanced Automation. We understand the importance of this feature for your business operations and have worked to ensure that it is functioning optimally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.